If your tracking status shows “Delivered” but you have not received your order, contact us via chat or email at support@historybymail.com with the following details:. Order Number (if available). Email Address used at checkout. Shipping Address for c

If your tracking status shows&#xA0;&#x201C;Delivered&#x201D;&#xA0;but you have not received your order, contact us via&#xA0;chat or email&#xA0;at&#xA0;support@historybymail.com&#xA0;with the following details:<ul><li dir="ltr" style="text-decoration:none;">Order Number&#xA0;(if available)</li><li dir="ltr" style="text-decoration:none;">Email Address&#xA0;used at checkout</li><li dir="ltr" style="text-decoration:none;">Shipping Address&#xA0;for confirmation</li></ul>Our Customer Care team will review and verify the order. If approved, we will ship a&#xA0;replacement at no additional cost.

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🔖Delivery Issues

📌History By Mail Gift Subscriptions

🔖What is History By Mail?

🔖What topics do the letters cover?

🔖How are letters selected?

📌History By Mail

What should I do if I receive an incomplete History by Mail envelope?

Auto-Renewal

Will I get duplicate letters if I renew?

🔖Auto-Renewal

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🔖Cancellation

Changing Your Subscription Plan

🔖Changing Your Subscription Plan

Delaying a Shipment

🔖Delaying a Shipment

Adding a Subscription

🔖Adding a Subscription

Removing or Changing an Item in Your Order

🔖Removing or Changing an Item in Your Order

Delaying Your Subscription Renewal

🔖Delaying Your Subscription Renewal

Refunds

🔖Refunds

What happens if I cancel mid-subscription?

Can I get a full refund if letters have already been sent?

How Do I Change My Address?

How Do I Update My Payment Information?

🔖Frequently Asked Questions (FAQs)

📌Subscription Management

🔖How Often Will I Receive Letters?

🔖Can I delay mailing until a future date?

🔖Do you mail internationally?

📌Shipping Policy

How to Purchase a Gift Subscription?

When Will the First Letter Arrive?

What If the Recipient Hasn’t Received Their First Letter Yet?

Can the Letters Be Tracked?

🔖Subscription Gift FAQs

Shipping & Tracking

🔖Shipping & Tracking

Damaged in transit

🔖Damaged in transit

Exceptions & Non-Returnable Items

🔖Exceptions & Non-Returnable Items

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Update Email Address/Phone Number

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🔖How to Update Your Information

🔖Information You Can Update in Your Portal

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🔖What if I can’t log in or access my account?

🔖How long does it take for updates to reflect in my account?

🔖Who should I contact for assistance with other updates?

🔖If You Can’t Remember the Email Address Used for Signup:

🔖 How to Update Your Billing Address

📌Customer Information Updates

🔖Subscription Letters

🔖Keepsake Folio

🔖Historic Cartoons

🔖Wall Art Frames

🔖Charts and other products

📌Order Updates

🔖Will I Receive Duplicate Content or Repeat Letters?

🔖Customer Service Contact

🔖Where is my first letter?

Is the History By Mail subscription suitable for kids?

Can I suggest a topic for a future History By Mail subscription?

Non-Recurring Subscriptions and Past Orders

Recurring Subscriptions

🔖Why Don’t I See My Orders or Subscriptions in My Account?

📌Other Questions