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🔖Subscription Gift FAQs (Purchased after February 21, 2025)

🔖Subscription Gifts FAQs (Purchased before February 21, 2025)

🔖Shipping & Tracking

🔖Delivery Issues

🔖Damaged in transit

🔖Exceptions & Non-Returnable Items

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Have you been gifted a History By Mail subscription and want to know the status? We’re here to help!

📌History By Mail Gift Subscriptions

🔖What is History By Mail?

🔖What topics do the letters cover?

🔖How are letters selected?

📌History By Mail

What should I do if I receive an incomplete History by Mail envelope?

Auto-Renewal

Will I get duplicate letters if I renew?

🔖Auto-Renewal

Manage Your Subscription: Transfer or Cancel

🔖Cancellation

Changing Your Subscription Plan

🔖Changing Your Subscription Plan

Delaying a Shipment

🔖Delaying a Shipment

Adding a Subscription

🔖Adding a Subscription

Removing or Changing an Item in Your Order

🔖Removing or Changing an Item in Your Order

Delaying Your Subscription Renewal

🔖Delaying Your Subscription Renewal

Refunds

🔖Refunds

What happens if I cancel mid-subscription?

Can I get a full refund if letters have already been sent?

How Do I Change My Address?

How Do I Update My Payment Information?

🔖Frequently Asked Questions (FAQs)

📌Subscription Management

🔖How Often Will I Receive Letters?

🔖Can I delay mailing until a future date?

🔖Do you mail internationally?

📌Shipping Policy

How to Purchase a Gift Subscription?

When Will the First Letter Arrive?

What If the Recipient Hasn’t Received Their First Letter Yet?

Can the Letters Be Tracked?

Where Do I Enter the Recipient’s Mailing Address?

How Will the Gift Recipient Be Notified of Their Gifted Subscription?

What Happens After the Gift Recipient Receives the Notification Email?

What If the Gift Recipient Has Questions or Issues Redeeming Their Gift Subscription?

How the History By Mail Gifting Process Works (Legacy)

🔖Trouble redeeming subscription gift.

Shipping & Tracking

Delivery Issues

Damaged in transit

Exceptions & Non-Returnable Items

Update Recipient Name

Update Shipping Address

Update Email Address/Phone Number

Update Payment Method

🔖How to Update Your Information

🔖Information You Can Update in Your Portal

🔖How do I log in to my account to update my details?

🔖What if I can’t log in or access my account?

🔖How long does it take for updates to reflect in my account?

🔖Who should I contact for assistance with other updates?

🔖If You Can’t Remember the Email Address Used for Signup:

🔖 How to Update Your Billing Address

📌Customer Information Updates

🔖Subscription Letters

🔖Keepsake Folio

🔖Historic Cartoons

🔖Wall Art Frames

🔖Charts and other products

📌Order Updates

🔖Will I Receive Duplicate Content or Repeat Letters?

🔖Customer Service Contact

🔖Where is my first letter?

Is the History By Mail subscription suitable for kids?

Can I suggest a topic for a future History By Mail subscription?

Non-Recurring Subscriptions and Past Orders

Recurring Subscriptions

🔖Why Don’t I See My Orders or Subscriptions in My Account?

📌Other Questions