What If the Gift Recipient Has Questions or Issues Redeeming Their Gift Subscription?Updated 2 months ago

If the gift recipient encounters any issues while redeeming their subscription, we’re here to help!

Common Issues & Solutions

1. Didn’t Receive the Notification Email?

   • Check the spam or junk folder.

   • If the email is still missing, contact us with:

     • The email address or order number associated with the purchase.

     • The recipient’s complete shipping address.

   • We can manually redeem the subscription if needed.

2. Having Trouble Accessing the Redemption Link?

   • Ensure they are using the correct email address (the one provided by the sender at checkout).

   • Try opening the link in a different browser or device.

3. Entered the Wrong Mailing Address?

   • If the subscription has not been redeemed yet, they can correct it using the redemption link.

   • If already redeemed, email us at [email protected] as soon as possible with the correct address.

4. Not Sure When Their Subscription Will Start?

   • The recipient can choose their start date during redemption.

   • The first letter is mailed within 5 business days after activation.

Need Further Assistance?

If the recipient still has questions or cannot redeem their subscription, they can reach out to us at [email protected], and we’ll be happy to assist!

Note: This process applies only to subscription gifts purchased before February 21, 2025.