What If the Recipient Hasn’t Received Their First Letter Yet?Updated 2 months ago

If the recipient selected free shipping, their first letter is mailed via USPS First Class Mail within 5 business days after the subscription starts or the order is placed.

When to Contact Us

• Within the U.S.: If more than 15 business days have passed since the subscription started or the order date.

• International Orders: If more than 21 business days have passed.

How to Request Assistance

If the letter hasn’t arrived within the expected timeframe, please email [email protected] with:

• The recipient’s name

• The email address used for the order

We’ll be happy to investigate and assist!